Help Center

Welcome to the Help Center for Near's Products.

How do I connect to my 2.4GHz Wi-Fi Network?

Step 1: Ensure your router supports a 2.4GHz Wi-Fi network (most dual-band routers support both 2.4 GHz and 5 GHz networks). Step 2: Most 5GHz networks are suffixed by “_5G.” Select the network tha...

How do I check my router settings?

To check your network band, you need to log in to your Wi-Fi router. Click on the brand for the link to your router's support page:          

Which routers can support more than 32 smart clients (products)?

*Disclaimer: The information below was extracted online for the convenience of our customers. We are not sponsored by these companies nor are we endorsing them. We are not responsible for your inte...

Is my Wi-Fi 5 router compatible with Near's products?

Wi-Fi 5 (802.11ac) operates exclusively on the 5GHz band. Since Near's smart products operates on the 2.4GHz band, your router is unable to establish a connection.However, if your Wi-Fi 5 router...

Is my Wi-Fi 6 router compatible with Near's products?

Choose a dual or Tri-band Wi-Fi 6 Router. 802.11ax (Wi-Fi 6) is designed to optimize the speed of the 5GHz band even though this standard operates on both the 2.4GHz and 5GHz frequency. As a res...

Can I customize notification settings in the Near App?

Yes.  You can customize the alert/notification settings for your Near smart products in the Near app by following the steps below:  1. Tap on "Me" from the Home page and the settings icon on the to...

Why is my iPhone's widgets unable to load?

If this situation happens, there are 2 only known causes: 1. You have not created a home yet.  Solution: Please follow the steps in this article to learn how to add a home in the Near App.  2. You...

How do I add more homes in the Near App?

Step 1: Tap on the name you have given to your current home on the top left corner of your home page.  Step 2: Tap on "Home Management". Step 3: Tab on "Create a home". Step 4: Enter the name of yo...

Why do Near's smart devices keep going offline despite having a stable internet connection?

There are multiple factors that can result in your smart products going offline, we have compiled a list of possible causes below for your reference. Ensure optimal signal strength for your smart ...