Before you buy

Welcome to Near!

We are thrilled to have you here and help make your home smarter with our smart lighting products. Before making a purchase, we kindly ask that you spend just one minute of your time reading this article so that together we can manage expectations - especially if it's the first time using home automation technology.

1. We do not provide on-site services. 

Near's mission is to make smart lighting products accessible and easy-to-use. As a result, we focus on distribution via both online & offline channels but do not provide traditional installation services or troubleshooting support in person. You can always turn to us for assistance through our:

2. For personalized services.

Form & Space has the expertise needed for product consultations, on-site installations, configurations – all at a fee as determined by them. Rest assured that Near does not take any commission from these transactions. 

Click here for more information.

3. To avoid frustration.

To ensure a successful smart home setup, it is best to start preparing in advance. With larger volumes of 10 or more products connecting at once, having two to three days buffer time allows for any potential roadblocks like poor Wi-fi signals and product issues that could arise along the way. Patience is essential during this process even though most pairing with Near App takes only minutes.


4. Read our Refund, Exchange and Warranty Policies FAQs.

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5. Last words.

We firmly believe in treating every customer with respect, and our commitment to quality speaks for itself. Unfortunately we cannot condone abusive language or threats; as such, any display of these traits will result in the loss of service from us. We thank you sincerely for your continued support and trust that you enjoy our products!