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Delivery

  • We provide complimentary door-to-door, local delivery service in Singapore for all orders above $50. 
  • We do not use third-party delivery services.

  • Delivery Schedule:

    Monday to Friday 
    AM trip: 10am to 12:30pm
    PM trip: 1pm to 5pm 
    There is only AM trip on Saturdays.

  • We do not deliver at specific timings, meaning your goods will only arrive within the AM or PM window. 
  • All deliveries will take between 1 to 4 working days.
  • We have a "leave at your door if nobody answers the door or call" policy. Our friendly delivery staff will ring your doorbell twice and/or call you twice before leaving your order at your door. A photo will be taken as photographic evidence.
  • Photographic evidence for delivery will only be released to the buyer who placed the order.
  • We do not ship internationally. 

 

 

Starting 15/12/2021 

Tracking Your Order

  • Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online.
  • To track your order status, click here and enter your Janio tracking number. 
  • Please note product exchanges will not offer tracking.

Order Cutoff & Processing

  • All orders will be processed within 24 hours on weekdays (Monday to Friday). 
  • No orders will be processed between SGT 1pm on Saturday to SGT 12am (Monday).
  • Once orders are placed, our distribution centres will pack and ship typically on the following day.

Note: Near's definition of working days are Monday through Friday.
Near's definition of weekends are Saturday and Sundays.

Shipping Terms

  • We offer free shipping within Singapore for orders of $100.00 and above.
  • Shipping rates are based on weight, the number of Near products ordered, and your selected delivery address. 
  • Shipping rates are displayed during the checkout process.
  • We do not offer the ability to select a shipping option for your order. 
  • We also do not offer any expedited shipping options. 

Incorrect Address

  • Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Near is not able to have packages rerouted or contact the carrier on your behalf. 

  • Refunds will not be issued for packages that were shipped to an incorrect address. There will be no possibility for replacement packages to be sent as well regardless of how large the order is. 

Shipping Times

Region
Timeframe
Singapore
1 to 3 working days
Klang Valley (Malaysia)
3 to 5 working days
Peninsular (Malaysia)
4 to 6 working days
Sabah (Malaysia)
6 to 13 working day
Sarawak (Malaysia)
6 to 13 working day

Delivery Rates

Singapore local delivery rates (Excluding GST)
 
Weight (KG)
Rate (SGD)
0.5 - 2.00
$4.00
2.50 - 5.00
$5.20
5.50 - 10.00
$7.30
10.50 - 20.00
$11.20
20.50 - 30.00
$16.90

International Shipping Rates
  • Malaysia delivery rates (Excluding GST) 
  • Tax & Duties paid by buyer 
  • Note: Shipping to Malaysia only starts from 30 November 2021. 
Tax and Duties
 
Orders being shipped outside of Singapore may be subject to tax & duty charges when entering the destination country. Please note that Near has no control over the amount of these charges, as customs policies may vary widely. These charges must be paid by the recipient of the parcel. For further information on charges in your local area, we would recommend contacting your local customs office. For Malaysian customers, the estimated duty is 37% for orders above MYR 500 as of 23/9/2021. 

Weight (KG)

Klang Valley &
Peninsular (SGD)

Sabah &
Sarawak (SGD)

0.5

$3.70

$6.50

1.00

$5.30

$8.20

1.50

$6.90

$14.10

2.00

$8.60

$15.70

2.50

$10.40

$21.60

3.00

$12.00

$23.30

3.50

$13.90

$29.20

4.00

$15.60

$30.80

4.50

$17.40

$36.70

5.00

$19.10

$38.40

5.50

$22.20

$46.60

6.00

$24.00

$48.30

6.50

$26.20

$54.50

7.00

$27.90

$56.20

7.50

$30.10

$62.40

8.00

$31.80

$64.20

8.50

$34.00

$70.40

9.00

$35.70

$72.10

9.50

$37.90

$78.30

10.00

$39.60

$80.10

10.50

$43.30

$89.30

11.00

$45.10

$91.10

11.50

$47.30

$97.50

12.00

$49.10

$99.30

12.50

$51.40

$105.70

13.00

$53.20

$107.50

13.50

$55.40

$113.90

14.00

$57.20

$115.70

14.50

$59.50

$122.10

15.00

$61.30

$123.90

15.50

$63.50

$130.40

16.00

$65.30

$132.20

16.50

$67.60

$138.60

17.00

$69.30

$140.40

17.50

$71.60

$146.80

18.00

$73.40

$148.60

18.50

$75.70

$155.00

19.00

$77.40

$156.80

19.50

$79.90

$163.20

20.00

$81.50

$165.00

20.50

$83.80

$171.40

21.00

$85.50

$173.20

21.50

$87.80

$179.60

22.00

$89.60

$181.40

22.50

$91.90

$187.90

23.00

$93.60

$189.70

23.50

$95.90

$196.10

24.00

$97.70

$197.90

24.50

$100.00

$204.30

25.00

$101.70

$206.10

25.50

$104.00

$219.60

26.00

$105.80

$221.40

26.50

$108.10

$234.90

27.00

$109.80

$236.70

27.50

$112.10

$250.20

28.00

$113.90

$252.00

28.50

$116.20

$265.50

29.00

$117.90

$267.30

29.50

$120.20

$280.80

30.00

$122.00

$282.60