Watch our YouTube Tutorial by clicking here.

Module & Driver only. 
If you experience any product issues, please reach out to our customer support team at support@near.sg. In most cases, we will happily replace the entire set through a one-to-one exchange. Please have the faulty module and driver ready for exchange, without the housing/frame. 

Watch our YouTube Tutorial by clicking here.

The Near Wi-Fi light strip kits such as the gradient and the LightStrip are designed for decorative purposes, these kits can easily be set up without the need for a hub.

The linear system is an architectural lighting solution. With the ability to be powered by a lighting point, you won't need to rely on power outlets. This system can be used in various ways, from recessed to surface linear downlights. Plus, our linear system offers a wide variety of light strip options to meet your home's unique lighting needs, whether it's brighter lighting or slim undershelf lighting.

Yes. 
The 6 pin connector can be used to extend the 5050 All Colour light strip. For an easier and more reliable installation, we suggest using Near's soldering services instead of relying solely on the 6 pin connector to extend the 5050 All Colour light strip for architectural lighting purposes. 

72W per channel. 
Each channel supports a maximum of 72W. For instance, if your light strip comprises three wires, it will typically consume 2 channels, as the "V+" channel is excluded. This means you can connect up to 144W of light strip. If all channels are used, you can connect up to 360W of light strip.

Yes.
Please make sure that the combined wattage of the LED strips connected to the Zigbee controller does not surpass the specified limit of 72W per channel. Additionally, it is crucial to avoid installing different types of led strips on the same Zigbee controller.

Yes. 
By ensuring that the total wattage consumed on each channel of the Zigbee controller remains within the specified limits of 72W and the overall wattage of the light strip does not exceed 85% of the transformer's wattage, this configuration will function properly.

Yes.
The Zigbee controller for the Linear System is compatible with the Near HomeKit Hub with the latest 1.7.0 firmware.

Zigbee 3.0
The Linear System is controlled with the Near app by pairing with the Near Zigbee Controller. 

On-Off 8x 
To reset the magnetic track module to enter pairing mode, switch it on and off 8 times on the track directly using its built-in button or your wall switch. 

Note:
Please remember that resetting via the wall switch can cause the entire magnetic track system to reset. 

We recommend resetting the magnetic track module with its built-in button if it is only one to two pieces.

Module & Driver only. 
If you experience any product issues, please reach out to our customer support team at support@near.sg. In most cases, we will happily replace the entire set through a one-to-one exchange. Please have the faulty module and driver ready for exchange, without the housing/frame. 

Please note that we do not offer track cutting services. This task should be undertaken by a licensed electrician. For the best results, it is recommended to use a sharp blade with a circular saw machine. It is important to be aware that cutting the track will void the warranty. However, rest assured that we have never encountered a situation where a shortened magnetic track becomes faulty.

Finding magnetic tracks that closely resemble our dimensions is possible. However, the internal components of these tracks may have varying designs, such as differences in the height of copper lines or the positioning of the metal plate for magnetic module attachment. Therefore, we cannot guarantee the availability of a completely compatible replacement module for the Near magnetic track system in the market.

Watch our YouTube Tutorial by clicking here.

We do not sell extensions for the Gradient. 

No.
The cracks usually occur when it is bent at an awkward angle, such scenarios do not warrant a replacement. However, in the unlikely and extremely rare event where cracks are found during the unboxing of the product, you will be entitled to an exchange. 

Watch our YouTube Tutorial by clicking here.

The LightStrip is Near's official LED strip lighting solution. In order to create a truly versatile product, The LightStrip was made bare so that it can be installed in linear profiles without drastically reducing brightness and causing obvious dark spots. 

It is also easier to customize with Near's additional accessories such as the extension and the corner connector kit. It is also lighter, allowing The LightStrip to be able to mounted more securely. 

Watch our YouTube Tutorial by clicking here.

No.
The Near smart bulb is IP20 rated, only for indoor use. However, if required, you can consider using the Near smart bulb with weather-proof outdoor light fixtures.