Damaged or Defective Item
In the rare event of receiving a defective product, you are entitled to an exchange within the standard warranty period of 2 years (from the day of purchase).
To submit your claim for exchange, please provide us with the following information via email: email@example.com
- Full Name
- Near Order Number
- Brief Description of Product issue
- Image(s) or video(s) of defective product via email: firstname.lastname@example.org
- Product ID (See below)
Follow these steps to retrieve your product ID (PID):
- Enter the Near App
- Select the defective product(s)
- Tap on the settings icon on the top right corner of the app
- Select Device Information
- Tap on "Copy" beside the Virtual ID.
Upon submission, we will respond within 1 to 2 working days. If said item(s) has been approved for an exchange, you may proceed to make an appointment with us to self-collect the replacement unit at our warehouse:
#05-10, 63 Jalan Pemimpin, S577219.
Monday - Friday: 10:00AM to 5:00PM
Saturday: 10:00AM to 12:30PM
Sunday & Public Holidays: Closed
1. Do not walk-in without an appointment.
2. Please prepare your proof of purchase (E-Copy) or printed.
3. Please bring your faulty items for the exchange.