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Product Replacement

Damaged or Defective Item

In the rare event of receiving a defective product, you are entitled to an exchange within the standard warranty period of 2 years (from the day of purchase). 

To submit your claim for exchange, please provide us with the following information via email:

  • Full Name 
  • Near Order Number 
  • Brief Description of Product issue 
  • Image(s) or video(s) of defective product via email:
  • Product ID (See below)

Follow these steps to retrieve your product ID (PID):

  1. Enter the Near App
  2. Select the defective product(s)
  3. Tap on the settings icon on the top right corner of the app
  4. Select Device Information
  5. Tap on "Copy" beside the Virtual ID. 

Upon submission, we will respond within 1 to 2 working days. If said item(s) has been approved for an exchange, you may proceed to make an appointment with us to self-collect the replacement unit at our warehouse:

#05-10, 63 Jalan Pemimpin, S577219.

Monday - Friday: 10:00AM to 5:00PM 
Saturday: 10:00AM to 12:30PM
Sunday & Public Holidays: Closed

Important Note
1. Do not walk-in without an appointment. 
2. Please prepare your proof of purchase (E-Copy) or printed. 
3. Please bring your faulty items for the exchange. 


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